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Channel: Comments on: Social Media Monitoring vs. Customer Intelligence Analytics
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By: Social Media Monitoring vs. Customer Intelligen...

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[…] "Let's try to define the differences between Social Media Monitoring and Customer Intelligence analysis based on content available on Social Media platforms.Based on the questions I often get from marketing practitioners after the webinars and group speaking engagements, there is a considerable confusion about a difference between SSM and Customer Intelligence methodologies."  […]


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